Privacy Policy

Who we are

AURA Beauty Bar is the responsible party for personal information collected through the loyalty programme at loyalty.aurabeautybar.co.za. We are a woman-owned nail salon at Shop 3, 152 Main Road, Muizenberg, Cape Town, Western Cape, 7945.

Contact us at info@aurabeautybar.co.za or +27 72 394 8143. This notice explains how we handle personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).

What we collect

When you create a loyalty account we collect:

• your name
• your phone number
• your email address
• a password, which we store only as a salted hash
• your membership ID
• the date and time you accepted this policy, the Terms & Conditions, and marketing communications
• stamp and reward history on your card

We also keep a session cookie so you stay signed in, and limited security logs such as failed sign-in attempts. We do not use the session cookie for advertising.

Why we collect it

We use your information for three purposes:

• to run your loyalty membership, including stamps, rewards, and support
• for our own internal administration of the salon and the programme
• to send you marketing communications from AURA Beauty Bar

Marketing is a condition of joining. By creating an account you agree to hear from us about the salon, treatments, and this programme, by email, phone, or WhatsApp. If you no longer want marketing, contact us and we will close the membership.

Who we share it with

We do not sell your personal information. We do not share it with third parties for their own marketing, or for any purpose of their own.

The company that hosts this website and its database processes information only on our instructions, and only so the programme can function. That operator may not use your information for itself. If information is stored outside South Africa, it is stored only to provide this service to us, with appropriate safeguards.

We may disclose information if the law requires it, or to protect the salon, our clients, or our rights.

How long we keep it

We keep your account, stamp history, and consent record while your membership is open, and for as long afterwards as we need to complete a reward, resolve a query, or meet a legal duty. When the information is no longer needed, we delete or de-identify it.

How we protect it

Passwords are hashed. Sessions are stored as hashes in an httpOnly cookie. Stamp codes are not your membership ID, and the printable salon code can be replaced if a printout is lost. Access to the admin area is limited to salon staff.

Your rights

You may ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Deleting it closes your membership and your stamp progress. You may also ask about operators who process information for us.

Send requests to info@aurabeautybar.co.za. We may need to confirm that the request is yours. If you are not satisfied, you can contact the Information Regulator (South Africa) at inforegulator.org.za.

Children

You confirm that the details you provide are your own, or that you are allowed to provide them. Contact us if you believe we have collected a child's information in error.

Changes

If we change this policy we will update the date above. Continued use of your card after an update means you accept the current policy, together with the Terms & Conditions.